Terms & Conditions

plan c: is operated by CT RENO & CRAFTS (UEN: 53501593C). In these terms, “we”, “us” and “our” refer to CT RENO & CRAFTS operating as plan c:.

These terms cover our website, online booking system, studio sessions, membership credits, corporate and private events, and custom bead orders. Please read them before making a booking or purchase. By confirming a booking or purchase, you agree to the applicable terms presented to you.

For corporate events and custom orders, any specific arrangements agreed with you in writing before confirmation also form part of your agreement. Those arrangements take priority where they expressly differ from these general terms, subject to applicable law.

Contact us

Email

admin@planc-sg.com

Phone / WhatsApp

+65 8292 1658

Studio

16C Trengganu Street, 4th Floor, Singapore 058470

Walk-ins are welcome, subject to availability. Advance booking is recommended. You may book multiple participating guests in a single booking. Please provide accurate contact details and check your session date, time, duration and number of guests before confirming.

Online bookings and purchases require full payment at checkout. For bookings arranged directly with our team, we may accept partial payment, with the remaining balance payable at the studio. Any outstanding amount and payment arrangements will be confirmed with you when the booking is made.

We accept PayNow and card payments. Cash is not currently accepted. Eligible studio sessions may also be booked using membership credits.

Prices are in Singapore dollars unless clearly stated otherwise. The price or credit amount payable will be shown before you confirm. Payments are processed through HitPay where offered at checkout. A payment attempt alone does not confirm a booking: please check that you receive a booking confirmation and contact us if payment has been taken but confirmation is missing.

All booking times and notice periods refer to Singapore time.

Sessions are self-paced. Beads, tools and materials for your booked studio session are included. The time needed to finish a design varies with its size and complexity, so completion within a particular session length is not guaranteed.

Your session starts and ends at the times shown in your booking. If you arrive late, the original end time still applies. Late arrival does not entitle you to extra time, a partial refund or a partial credit return.

If you do not attend your session, your payment or booking credits will not be refunded, subject to section 11.

Rescheduling any booking

For all bookings, regardless of payment method, please request rescheduling via WhatsApp at +65 8292 1658 at least 24 hours before your session starts. Rescheduling is handled by our team and cannot be completed through the website.

Rescheduling is subject to availability and is complete only when we confirm the change. Any price or credit difference will be explained and agreed before confirmation. Bookings paid with credits must remain within the credits’ validity period.

Requests received less than 24 hours before the session are not eligible under our standard rescheduling policy. Any exception must be agreed by us in writing.

Cancelling bookings paid by PayNow or card

Payments are non-refundable if you cancel or do not attend, subject to sections 7 and 11.

Cancelling bookings paid with credits

You may cancel through My Bookings at any time before your session starts. The credits deducted for the cancelled booking will be returned to your account with the existing expiry date. Cancellation does not extend their validity.

If a technical problem prevents cancellation, contact us before the session starts with your booking details so we can investigate.

Once the session has started, cancellations and no-shows do not qualify for a credit return, subject to sections 7 and 11.

Members receive member rates when booking eligible sessions using credits. Log in to your account to use your credit balance. The credits required for a booking will be shown before confirmation and deducted when the booking is made.

Credit top-ups are paid in full and are non-refundable for a change of mind. Credits cannot be exchanged for cash or transferred between accounts. These restrictions do not limit your rights under section 11.

Credits do not top up automatically. There are no automatic top-up charges. You may purchase a top-up whenever you choose.

Validity and expiry

Credits are valid for one year from your latest successful top-up. Each successful top-up extends the validity of your entire remaining, unexpired balance, including existing and newly added bonus credits, for another year. Your account displays your expiry date.

Credit bookings must be for sessions within the credits’ validity period. You cannot use credits to book a session beyond their expiry date.

Unused credits expire and are no longer available after the expiry date. A later top-up does not restore credits that have already expired. Your account remains accessible after expiry, and you may book at standard rates using PayNow or card, or top up to use credits again.

Booking for friends and family

You may use your credits for friends or family included in your booking, provided you attend the session with them. This does not transfer credits or membership to another person. If you cannot attend, please cancel your credit booking before it starts and arrange an appropriate new booking.

Your account

Keep your login details secure and contact us promptly if you notice unauthorised account activity or a credit balance error. Please provide accurate information and do not misuse the booking system or attempt to obtain credits fraudulently.

Guests below 14 years old must be accompanied and supervised by an adult throughout their visit. An adult who is only supervising may sit beside the child without paying for a station. An adult who wishes to take part in crafting must book and pay for their own station.

Drinks are welcome, but food must be kept outside the studio. Please keep drinks away from beads and crafting materials where possible.

For safety, all ironing is handled by our staff. Please do not operate the ironing equipment yourself. Follow staff safety instructions and use beads and tools appropriately. Beads are small parts and must not be placed in the mouth; supervising adults must keep a close watch on children.

Please treat staff, other guests, tools and the studio respectfully. We may stop an activity or ask someone to leave where reasonably necessary to address unsafe or abusive behaviour. Any payment consequences will be assessed fairly in the circumstances and subject to section 11.

We can store unfinished pieces for up to seven days. Please arrange to return within that period. Storage beyond seven days is not guaranteed; contact us before the period ends if you need assistance. Storage does not include additional crafting time.

If we cancel your booking, including because of a studio closure or an unavailable session, we will provide a full refund of the amount paid for that booking. PayNow or card payments will be refunded through the original payment method where possible. For credit bookings, all credits deducted for the cancelled booking will be returned to your account.

If we cancel a corporate event or cannot fulfil a custom order, we will refund the amount paid for the cancelled event or unfulfilled order in full.

We will contact you using your booking or order details. The time for a monetary refund to appear may depend on your bank or payment provider. These refunds do not restrict any other rights you may have under applicable law.

Corporate events and private arrangements require full payment. The agreed scope, date, time, number of participants and price will be confirmed in writing before payment.

Customer cancellations are generally non-refundable. You may request rescheduling with at least 24 hours’ notice, subject to availability and our written confirmation of the new arrangements.

We may agree to a cancellation and a full or partial refund on a case-by-case basis. Please contact us as early as possible. An exception is confirmed only when we agree in writing, including the refund amount. An exception for one event does not automatically apply to another.

The organiser should share relevant studio and attendance rules with participants. Additional requirements or changes to the event scope must be agreed with us in writing, including any price changes.

Custom orders require full payment. We will agree the design, quantity, price and collection or delivery arrangements with you before confirming the order.

Confirmed custom orders are generally non-refundable for a change of mind, including requests to cancel before production begins. We may make exceptions on a case-by-case basis, including for larger corporate orders. Any cancellation or refund exception must be confirmed by us in writing.

Please check the agreed design and order details carefully. Changes after confirmation are subject to our ability to accommodate them. Any additional cost or revised completion date must be agreed before we proceed with the change.

If an item is faulty, damaged when supplied or does not match the agreed order, contact us with the details so we can assess and resolve the issue. The change-of-mind policy does not remove your rights to remedies available under applicable law.

If you supply artwork, logos or other material for an order, please ensure you have permission to use them and to authorise us to reproduce them for that order.

Our separate Privacy Policy explains how we collect, use, disclose and protect personal information in connection with accounts, bookings, payments and enquiries. Please refer to it when providing your information. Contact admin@planc-sg.com with privacy enquiries.

Acceptance of these terms does not by itself constitute consent to unrelated marketing.

Our non-refundable policies concern customer cancellations, no-shows and changes of mind. They do not exclude refunds or other remedies required by Singapore law, including where goods do not conform to the contract or we fail to provide what was agreed.

Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded or restricted. Studio safety rules do not waive our legal responsibilities.

We may update these terms and will show the effective date of each version. Updates apply to future bookings and purchases. They will not retrospectively remove rights attached to an existing confirmed booking, order or purchased credit balance. Any material change affecting an existing agreement requires an appropriate lawful basis or your agreement.

Please contact admin@planc-sg.com or WhatsApp +65 8292 1658 with your booking or order reference if you have a concern. We will review it and work with you towards a resolution.

These terms are governed by Singapore law. Disputes may be brought before the competent courts or tribunals of Singapore. Nothing here prevents you from using applicable consumer complaint or dispute resolution channels.